Payment
blackEnergy accepts payment by MasterCard, VISA, Discover, or American Express. We prefer payment by check for orders over $2000, but online transactions are also accepted. All transactions are in U.S. Dollars. 
Shipping
Shipping charges are based on the delivery location and the weight of products ordered. blackEnergy offers shipping via USPS Priority Mail, USPS Parcel Post, UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air, and UPS Worldwide services. Most orders for in-stock products ship within one business day. International customers are responsible for UPS brokerage fees, along with all duties and taxes.
Order status information may be monitored through the My Account section of the site.
Packaging
Everything people do has an impact on the environment. At blackEnergy, we are sensitive to that fact and strive to
reduce both our customers’ and our own environmental impacts. We
primarily use 100% recycled polystyrene peanuts for packaging, and
encourage you to recycle these peanuts. For locations of peanut
recycling centers see the recycling sections of www.flopak.com, www.epspackaging.org
or call the Peanut Hotline at 800-828-2214. Many Mail Boxes Etc® and
The UPS Store™ locations also accept clean foam peanuts for recycling.
Backorders
If your order contains out-of-stock items, we will provide you with an estimated ship
date for the backordered products by e-mail. You may also check your order status through the My Account section of our site.
Order Modifications/Cancellations
Customers wishing to change or cancel orders should call 1-800-930-4013 (international customers may call +1.404.230.8453), or e-mail customerservice@blackenergy.com. Please be sure to reference your order number in the e-mail message.
Note: We cannot cancel your order if it has shipped. Upon receipt of your order, you may return it for a refund instead, but shipping charges will not be refunded.